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Return Policy

Updated: 18-11-2022

Return and Refund Policy does NOT accept returns of food and drink items, non-perishable. If an item does not arrive or arrives defective, La may issue a refund in the same form of payment that was made.

SALES TO END CUSTOMERS is designed as a retail store. For wholesale purchases, the appropriate service should be used.


If you are not satisfied with the purchase of a product on, contact Customer Service for a return or initiate the return in the "my order" section on your dashboard. Authorization of Material within 30 calendar days from the receipt of the product. The product must be returned to the warehouse within a maximum of 30 calendar days from the issuance of the order. All physical products must be packaged in the original, unmarked packaging, including accessories, manuals, and documentation that was shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer a refund based on your original payment method, excluding shipping charges.

How to request a refund

Within 30 calendar days after receiving your product:

- Contact Customer Service to arrange a return and receive a Return Material Authorization (RMA) number or initiate the RMA in the "My Orders" section on your Dashboard.
- Send the unopened product to
- A refund will be processed within 3-6 weeks of receiving the product at

LA CASA33.COM RETURN ADDRESS La (Request address via email at recommends:

- Use a carrier that offers shipment tracking for all returns and - Insure your package to return it safely to or declare the full value of the shipment so that it is fully protected if the shipment is lost or damaged during transit.

If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipment.


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